United Airlines reviews

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Airreviews opinion

United Airlines: a two star airline

► International Business Class

Boeing 747 half the seats face backwards, in rows 4 abreast

Lounges substandard, with few facilities.
► International Economy Class

Boeing 747 offers one of the least impressive services of any long-haul carrier.

Entertainment bad. Very few seatback TVs. Poor choice of films and TV where offered

Seat is sub-par, and on some aircraft very tired.

Food & Drinks so-so food: not really the best. No free bar: charge for alcohol.
► Domestic

Aircraft often are overbooked, with a high likelihood of being bumped.

Frequent Flyer gives miles on some cheap fares .

Entertainment Live satelite TV on ex-Continental aircraft.

Food & Drinks are expensive. No free bar in economy.

First Class No free food except for longest flights.

Your reviews

United Airlines
Rated 3.1 out of 10 from 34 reviews

Recommended by 41% of reviewers (5 for, 7 against, 5 abstain)

Seat		3.6
Food		3.6
Drink		4.6
IFE		3
Service		4.5
Value		4.3

Longhaul

2.3

Econ

Biz

4.5

First

Domestic

3.6

Econ

1.5

First

stars		total
0-1		7
2-3		5
4-5		2
6-7		0
8-9		2
10		1

More reviews►

United Airlines Reviews 17 reviews, showing 1 to 10

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United Airlines Review: Flight with United from Chicago to Rome in May 2017

Overall: 2/10
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Recommended

I am not surprised UA has a bad reputation. I just flew with UA from Chicago to Rome and could not believe the low quality of everything!! compared to Turkish Airlines I usually fly with. First of all, the plane Boeing 777 is uncomfortable with regard to seats, the video screens are tiny. TK has several hundred movies to select from. AU has about 100 total. But what is most awful is the food. The meals in the economy class are basically inedible it is the most awful tasting stuff I was ever served anywhere, honest. I cannot image that they serve this junk to passengers who pay thousands of USD for a ticket (I paid 2978). I felt bad for the stewardesses having to offer this to passengers. The stewardesses also looked overworked and generally unhappy. They certainly tried their best. But what can they do about the awful food?? The uncomfortable seats? The fact that now most of us were jammed at the back of the plane like sardines while the first half of the plane was near empty. But they informed me I would have had to pay additional 190 to sit there (in addition to 2987 I paid for the ticket). All this should be embarrassing for a business one would think. But apparently, not for UA. I believe that free range cattle is cared for better than UA passengers in the economy class. All they care for is cutting cost and making an extra dime. Their reputation matters not. I will avoid them like the plague and go with TK whenever possible.

Longhaul	Economy
Aircraft	Boeing 777
Route	Chicago
to	Rome - Fiumicino
On	May 2017
By	Liba Brent
18th May 17	United States

United Airlines Review: worst experience in LAX

Overall: 1/10
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Recommended

Lax terminal 7 was been renovated which made the terminal very bad with few signage and people knowing where things are. Nearly missed my flight due to no announcements been made the club lounge was a zoo with everybody buying their way in and then flights were overbooked newer use united until the renovations at lax are finished in the terminals 7 and good service and crew once onboard though on a newer A320. All soft drinks are free including tea and coffee and snacks pretzels and a dutch stroopwaffel.

Domestic	Premium Economy
Aircraft	Airbus A320
Route	Los Angeles
to	San Francisco
On	September 2016
By	marcelo
18th Oct 16

United Airlines Review: No in flight entertainment

+4 votes

Overall: 2/10
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Recommended

Flew flight 201 houston to Honolulu. Pd. big to fly with family including 3 kids under 11 yrs. and found absolutely NO flight entertainment for 8 hrs. No movies, no direct TV, no radios, no plugins, etc. my kids don't have IPads or IPhones and ours weren't downloaded with United app beforehand; we certainly weren't notified by airlines on ticket or before boarding. Longest flight ever!! Now, we're dreading the trip back.

Longhaul	Economy



On	August 2014
By	Cheryl
3rd Aug 14	United States

United Airlines Review: On board first class flying ensured

-4 votes

Overall: 10/10
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Recommended

Last flight from San Francisco to Beijing applying Business Class was really friendly. No idea about the coach though (one factor surely, economy class can never be just the right selection for extended routes). Good service, food, comfy seat and lots of entertainment are fair plenty to make it a fine Business class. I won't experience any suspicion riding in United Airlines overseas business class anytime. anywhere.

Longhaul	Economy
Aircraft	Boeing 747
Route	San Francisco
to	Beijing (Peking)
On	April 2014
By	Doyle
20th Apr 14	Australia

United Airlines Review: International flight

+3 votes

Overall: 1/10
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Recommended

An awful experience on a 11hour flight. I would call it abuse of travelers. Food is not edible, served in such a dirty, careless manner. The so called "dinner" I would not feed my dog with it. The "breakfast" was even worse. We pay over 1200 per roundway flight, with that amount we deserve decent treatment. Shame. A mass of people crowded on a large plane with seats so narrow and rows so close to each other it was a terrible. "Economy" should not mean being treated like cattle. This ticket costs over 1200. If other airlines can create decent conditions for travelers, so can the United.

Longhaul	Economy



On	November 2013
By	Anna Hardy
18th Nov 13	Australia

United Airlines Review: flight experience in first

+4 votes

Overall: 3/10
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Recommended

	al i can say is a total mess the domestic first class was not too great back in 2011 the international leg in first was great.i will never fly with them again

Domestic	First Class
Aircraft	Boeing 767
Route	Chicago
to	Amsterdam
On	May 2009
By	marcelo rozengurt
12th Nov 13	United States

United Airlines Review: Worst Experience Ever

+3 votes

Overall: 1/10
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Recommended

Was on standby with a friend for Flight 5527 from San Francisco to Burbank. My name was first on the list, my friend was second, another passenger was third. When the crotchety United agent called my name I said to my friend that she should go ahead of me. The agent yelled at my "YOU BOARD THIS PLANE NOW OR YOU DON'T GET ON!" in front of a gate full of people. That was uncalled for. As a paying customer I DESERVE some courtesy and respect. NO ONE deserves to be treated that way. I got an explanation later after that humiliating outburst. No wonder United has such a deplorable reputation.

Domestic	Economy

Route	San Francisco

On	April 2013
By	Joan Igawa
22nd Apr 13	United States

United Airlines Review: Nothing to Write Home About

+2 votes

Overall: 5/10
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Recommended

I flew from Rochester to Dulles then on to Boston. Caught the first flight out at about 6 AM and arrived 20 minutes early in Dulles! The staff was very courteous, although it did not seem as though they were entirely happy to be on such an early flight. From Dulles to Boston, things were more or less the same. Staff members were very courteous but distant and spent a lot of time talking in the front of the plane. We touched down in Boston an hour late due to turbulence and averting a storm system. The one low point of the flight was that no food, not even snacks, were offered. Luckily I had bought a sandwich in Dulles so it did not pose a problem for myself, but those around me were complaining about the lack of snacks.

Domestic	Economy
Aircraft	Airbus A320


On	January 2013
By	Kyle Jensen
19th Feb 13	United States

United Airlines Review: got to pay, didn't get to go!

+4 votes

Overall: 0/10
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Recommended

Never fly United Airlines! I spent two years saving for a cruise of the Eastern Mediterranian. I saved all my vacation time for the whole year. We boked our flight and received seats, booked special meals. The morning of our departure we tried to check in and found our seats were cancelled. They had not made a mistake and not processed part of the payment. They had cancelled or tickets without informing us. There were no availiable seats left. We we were bounced from person to person and department to department. Frequently, we were disconnected. There were no flights available that would arrive before the departure of the cruise. They refused to reimburse us or give us a letter for our travel insurance. We had to pay for the entire amount of our trip without going anywhere!

Longhaul	Economy



On	November 2012
By	Gina
4th Nov 12	United States

United Airlines Review: I upgraded to 1st class and was put in economy!!

+1 votes

Overall: 1/10
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Recommended

I have travelled all over the world and have NEVER experienced such horrific customer service as I have with United. We purchased economy plus tickets for a birthday celebration to Maui. On March 31 I logged online to check in, I was asked if I would like to upgrade to First Class for my return flight to Austin for a total of 1700. I decided to upgrade as my husband is 6'5 tall and the economy plus was still cramped for him. I entered all credit card info and ordered the upgrades and was given an error code. So I went through the whole process again and received an error code. My third attempt worked. Concerned that I was charged three times I tried to call UA Customer service number and was on hold for 45 minutes and eventually gave up. Ridiculous! We flew first class from Maui to LAX. Once we completed our three hour layover at LAX we were dismayed to discover our seats on flight 5532 to Austin were in economy plus! I mentioned to the flight attendant we had paid an additional 1700 to be in first class (I believe her name was Shonda?) She merely shrugged and said, "You'll have to talk to customer service about that", I asked her if I could at least receive complimentary snacks and drinks and she said, "Not back here you won't", turned and walked away. Unacceptable response! Then as Shonda (sp) was doing the emergency procedures demonstration, she looked down and saw I was looking for something in my purse on the floor and curtly barked at me, " You gonna have to put that in the bulk head". I handed her my purse and said calmly, "You need to work on your customer service skills". She stopped her demonstration and in front of the other passengers said loudly, "Do you want me to stop the plane and walk you back into the airport so you can talk to customer service because it's not MY fault your tickets are wrong". I was absolutely STUNNED to be spoken to in such a derogatory and threatening way. I told her no, I would deal with it later and she said, "You sure? You're not going to complain and cause me problems during the flight?!" Stunned and embarrassed I fought back tears and told her I would be fine. I've never been treated like that before. And after speaking to the other attendant, Shonda eventually came up and asked if we'd like a drink and a snack. she should NOT be working in customer service. I have been on the phone now for 75 minutes, spoken with three people outsourced in India to get refunded for my LAX to Austin flight only to be told NO by the supervisor and to try another number! I will NEVER fly UA again and hope Amex will get me my refund. UA needs to check out Lufhansa, Quantas and Jet Blue and learn some lessons about customer service and stop hiring thugs as flight attendants.

Longhaul	First Class

Route	Los Angeles

On	April 2012
By	Tracy
4th Apr 12	United States

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