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Airreviews opinion
SriLankan Airlines: a one star airline 1.5 Star Rating: really rather poor
International Business Class
Seat is sub-par, and on some aircraft very tired.
Food is novel, with an in flight buffet
Lounges substandard, with few facilities.
International Economy Class
Seat is OK, but not leading the pack.
Entertainment Ok, when it works - which is rare
Food & Drinks so-so food: not really the best. Fee bar is good.
Aircraft often are overbooked, with a high likelihood of being bumped.
Your reviews
SriLankan Airlines
Rated 4 out of 10 from 32 reviews
Recommended by 60% of reviewers (3 for, 2 against, 3 abstain)
Seat
 4.2
Food
 4.4
Drink
 5.2
IFE
 3.7
Service
 6
Value
 5.7
Longhaul
2.6
Econ
3.5
Biz
Shorthaul
10
Econ
0
First
Domestic
0
Econ
0
First
stars  total
0-1
 3
2-3
 3
4-5
 1
6-7
 0
8-9
 1
10
 1


SriLankan Airlines Reviews 8 reviews, showing 1 to 8
1
SriLankan Airlines Review: if you want to treated like...
 
Overall: 2/10
Seat
Inflight Meals
Inflight Drinks
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Service
Value for Money
Recommended
I booked this flight from mumbai to guangzhou, and guangzhou to bangkok, from mumbai to guangzhou trip i reached early morning 5.10 am local time at colombo and from colombo the flight was at night 21.00. contacted the counter of airline, they told they can provide only breakfast and lunch coupon and told me if needed i can go and take airport hotel lounge by paying 55 usd for 6 hrs. As dont have other options so landed up by paying 55usd for 6 hrs, after that still enough time, need to pay again 15 usd for 3 hours at executive lounge... terrible wifi at srilanka airport, both the lounges wifi was better. For food it was a long queue, and limted options for breakfast noodle or bread. Lunch one bowl rice and two type of curries. Send email to srilankan airways someone replied me ,that they will do the investigation and do the needful, nothing happend while coming back, this time from bangkok reached srilanka at 11am and next flight to mumbai was on night 23.40. Went to srilankan customer svc counter, they straightaway told u need do all the arrangement for food accommodation whatever your own, they never provided one glass of water too.. so as usual i took executive lounge for 6 hours by paying 30 usd. BEWARE all the passengers travelling via colombo airport this can face to you also. Some positive feedback about inflight services. Srilankan airline flight is good, even services inside the flight is good, nice crew, good food, and very helpful airhostess, just giving 2 star only because of inflight services. Some flight doesnt have led or any other entertainment system. Srilankan airways lounge staff behavior and people are also good.
LonghaulEconomy
RouteBombay (Mumbai)
      toGuangzhou
OnOctober 2016
Bysreejesh kumar
22nd Oct 16India
      
SriLankan Airlines Review: Shocking.....
 
Overall: 1/10
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Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
I flew on the worst aeroplane I have ever flown on (and having lived abroad for approx 8 years I have done a number of flights) yesterday flying from Colombo to London with Sri Lankan airlines. 1. On the way to Colombo my family were lucky enough to have the seats at the front of economy so actually had some leg room this was not to be on the way back. The leg room was so poor that my husband had to stick his legs into the aisle for the whole flight and the man sat behind my daughter virtually begged me not to put my daughter's seat back when she wanted to sleep. The seats were incredibly uncomfortable. 2. On boarding the plane we noticed that my daughter's tray table would not stay up. We informed the cabin crew who got an engineer on to have a look at it. We were told it would take too long to fix and they would have to tape it up after take off the table fell down three times during take off and the attempt to tape it up involved using masking tape to try and tape the plastic to the material of the seat in front this did not work and the table fell down regularly during the flight and landing including when my daughter was asleep. 3. The inflight entertainment screens for myself, my daughter and my motherinlaw did not work properly, the touch screen malfunctioned and any programmes regularly stopped and started making it difficult for us to watch any films to take our minds off how uncomfortable we were.4. The food was very poor and my son (who has an allergy to spices) was given an identical meal (fish and vegetables) twice in a day.5. Two of our reading light controls stopped working and the only way we could switch our lights on and off was to ask a member of the cabin crew to go to the front and control them from the main control panel. Overall I will never fly with Sri Lankan Airlines ever again and would not recommend them to anyone.
LonghaulEconomy
RouteColombo, Sri Lanka
      toLondon - Heathrow
OnApril 2014
ByC Pembroke
7th Apr 15United Kingdom
      
SriLankan Airlines Review: Worst Flight & Service Ever
 
Overall: 1/10
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Inflight Meals
Inflight Drinks
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Service
Value for Money
Recommended
The entire lot of airline personnel we encountered seemed disinterested, unprofessional, and some just plain lazy. Planes are old, service is weak, late takeoffs and arrivals, mishandled our bags, made us miss a connecting flight, and deflected responsibility with excuses. Flew from Bangalore to Colombo, and the price in December 2014January 2015 was high.
LonghaulEconomy
RouteColombo, Sri Lanka
      toBangalore
OnJanuary 2014
ByDe Silva J
23rd Jan 15United States
      
SriLankan Airlines Review: I loved it!!
 
Overall: 9/10
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Inflight Meals
Inflight Drinks
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Service
Value for Money
Recommended
It was a brilliant airline for the price you pay. The food was delish, good customer service, nice chairs and entertainment. In my opinion, it was faultless
LonghaulEconomy
RouteLondon - Heathrow
      toColombo, Sri Lanka
OnJuly 2014
ByLydia Shaw
27th Jul 14United Kingdom
      
SriLankan Airlines Review: Great Experience
 
Overall: 10/10
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Inflight Drinks
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Service
Value for Money
Recommended
Flew out of Colombo for Malaysia roundtrip in economy. It was a great experience, one that was quite surprising. Seats were good, food was excellent and hospitality brilliant. Will definitely be flying them more.
ShorthaulEconomy
AircraftAircraft: 340
RouteColombo, Sri Lanka
      toKuala Lumpur
OnSeptember 2013
ByBrian
2nd Nov 13United Kingdom
      
SriLankan Airlines Review: New C class a gimmick?
  +1 votes
Overall: 4/10
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Inflight Drinks
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Value for Money
Recommended
Had a total of 8 flights on UL on AB330 and 340 over the last year and not a single flight had its suppose to be upgraded C class. Do they actually have palnes with the new C class or is it a advertising gimmick?
LonghaulBusiness Class
AircraftAircraft: 340
RouteColombo, Sri Lanka
      toBangkok Suvarnabhumi
OnApril 2013
ByMichael Schade
4th Apr 13United Arab Emirates
      
SriLankan Airlines Review: Paid full fare got basic service
 
Overall: 2/10
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Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
Dear oh dear oh dear. What is wrong with SriLankan Airways? Or rather, what is right.Paid more for a flight to Colombo than I would to fly to the US on a proper carrier, and ended up with substandard service.Massive queue for check in at Heathrow: only two desks were open for economy. Although I was there two hours before the flight, I ended up checking in just 35 minutes before departure: not that it mattered: the plane was late in.Finally on board to get a broken TV Screen, and a really cramped seat. Very worn, and the worse for ware, it was not my idea of luxury. Got some food 2 hours into the flight, which was totally nondescript.Not the best.
LonghaulEconomy
OnJanuary 2013
ByTinaJ
23rd Jan 13Australia
      
SriLankan Airlines Review: Ultra cheap fares: and ultra cheap service
  +2 votes
Overall: 3/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
Business Class from Colombo is so cheap I wondered what was on board... and then I found out! OK, for the money it wasn't bad, but the food was pretty inediable, the TV Screen didn't work, and the bar was very basic. Decent enough seat though, and the flight was on time
LonghaulBusiness Class
AircraftAircraft: 340
RouteColombo, Sri Lanka
      toLondon - Heathrow
OnJanuary 2013
BySari
21st Jan 13Australia
      
 
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