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Air China passenger reviews

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Airreviews opinion
Air China: a one star airline 1 Star Rating: bad
International Business Class
Seat if new is a flatbed, but recliner on some aircraft.
Food is odd: poor western imitations; Chinese better
Lounges substandard, with few facilities.
International Economy Class
Aircraft can be new western planes.
Seat is OK, but not leading the pack.
Entertainment Few aircraft have seatback TV
Food & Drinks so-so food: very poor bar.
Frequent Flyer Scheme is a Star Alliance member, gives few points on cheap fares.
Your reviews
Air China
Rated 3.2 out of 10 from 36 reviews
Recommended by 36% of reviewers (4 for, 7 against, 7 abstain)
Seat
 4
Food
 3.7
Drink
 3.6
IFE
 3.2
Service
 4
Value
 5
Longhaul
3.2
Econ
4.5
Biz
Shorthaul
1
Econ
0
First
Domestic
0
Econ
0
First
stars  total
0-1
 8
2-3
 5
4-5
 1
6-7
 3
8-9
 1
10
 1


More reviews►
Air China Reviews 18 reviews, showing 1 to 10
1 2
Air China Review: Beijing To Houston
 
Overall: 7/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
Missed my flight from Xiamen to Shanghai due to equipment issues, so United flew me to Beijing and put me on Air China to Houston! Everything from service to meals to movies were top notch! Plus, you can hang around the service station and drink all the tea, beer and wine you can absorb! The 13hr trip went real fast!!I am now going back to Xiamen via Beijing this week on Air China, instead of United! Th United flight is an old 747 with small seats and lousy service! Will update!
LonghaulEconomy
AircraftBoeing 777
RouteBeijing (Peking)
      toHouston
OnJuly 2016
ByLandon Kent
12th Sep 16United States
      
Air China Review: mixed experiences
 
Overall: 2/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
I flew with my wife and two small children from Frankfurt to Ulan Bator (UB, Mongolia) via Beijing. Air China could not seat us together! This is the minimum I would expect from an airline. At the end a friendly passenger changed places with us. The food was not really heated up, they had no milk on board for the children. The service in general was poor. What a difference for the flight from Beijing to UB. Friendly crew, even the seat belt for the baby has been at the seat. Meal o.k. for two hours flight. We asked ourselves: is this a different airline?Return flight: Two hours delayed, again friendly crew UB to Beijing. Beijing to Frankfurt: meals o.k., crew friendly. BUT: No water at the toilettes!!! You had to wash your hands at the galley!!! I assume: somebody has forgotten to fill the watertanks. UNACCEPTABLE
LonghaulEconomy
RouteFrankfurt
OnAugust 2016
ByMartin
9th Sep 16Gemany
      
Air China Review: Don't transit in Shanghai
 
Overall: 4/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
On June 30 July I flew from Milan to Shanghai, arriving at 6.00 am. I had a continuing flight to Taipei at 11.30. I was forced by the immigration officials to go through immigration twice, even though I only wanted to transit and did not want to leave the airport. It took me two hours to get to the gate for the flight to Taipei. This is probably not Air China's fault. I never had this problem before. In Guangzhou it just takes 2 minutes to get to the gate for the continuing flight. When I checked in in Milan, I was not warned about this. When I was standing in the immigration line in Shanghai, I asked one of the officials if I was in the right line and she said I was. I did not see any sign saying where transit passengers should go. If my continuing flight had been at 8.00. I would have missed it.
LonghaulEconomy
On
ByKenneth Palmer
2nd Jul 16
      
Air China Review: Rude customer service personnel
 
Overall: 0/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
Wanted to prove air China provides good customer service but they really sucks. Will never fly this airlines if I can help it.
LonghaulEconomy
On
ByChin ying
28th May 16United States
      
Air China Review: Air China BKK-PEK New York
 
Overall: 10/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
I flew Bangkok to New York via Beijing several times over the past few years. I am very happy with Air China as all my flights are on time and there is nothing different from other 5 stars airlines. Considering the low price tickets with this quality, I would strongly recommend Air China.
LonghaulEconomy
RouteBangkok Suvarnabhumi
      toBeijing (Peking)
On
BySuthep
9th May 16United States
      
Air China Review: Expect less and get an exotic different adventure
 
Overall: 6/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
Travelled SGN PEK CNX on 28th January 2016. Checkin staff very firm, almost rude, trying to avoid to print out the 2nd boarding card which I had to provide quite a lot additional information to get in hand. It took me almost 15 Minutes to check in in Saigon. Both flights on time and even departed and arrived earlier than scheduled. The flights were on B737-700s with only 8 seats in business of which 6 were taken on both legs. Aircraft were very old (e.g. with ashtrays all over the place) but well maintained. Seats old recliners, but limited legspace on first row and limited recline on 2nd row due to the wall separation to economy class. Space in business class on a B737 is bit cramped if more than 4 people as the length of the cabin is hardly 5 meters. Onboard, the style and service differ from many other airlines and as such Air China may be disappointing if expectations are the same or similar to those of other fullservice carriers. However, I like the exotic, rigid, Chinese touch and the truly Chinese cuisine and service provided. Evening meals were good was good and plenty but the breakfast was only with 2 choices of either noodles or porridge. Both mediocre. Predeparture drinks offered. I got the smallest champagne glasses that I have ever encountered (top diameter only 3 cm!). However, refills were offered more than twice. Wines were only Chinese or of substandard European brands. As concerns beers onboard only Yanjing was provided. Softdrinks plenty (canned brands). Tea and coffee were only from teabags and instant coffee. Cheese offered on the last sector, not the first. Chocolate not available. Flight Entertainment provided no options for selection and constituted merely a joke. Only a shared, microscopic ceiling screen of 25 x 20 cm was available per 4 pax. Earphones provided but are tiny and cheap substandards for business class. No amenity kit provided. Toilets were currently cleaned and maintained with a few, but advanced toiletries available but provided not much space for dancing and the windows were so small that they could not be located. English onboard was spoken but was in general poor, however, FAs tried hard to please passengers. Transfer in Beijing implied several messy cueings but the pleasant Air China Lounges made up for that. Luggage delivered perfectly. Conclusively, Air China is an exotic, different airline from the Middle Kingdom driving carrier. Would recommend and try again if price is right.
LonghaulBusiness Class
AircraftBoeing 737-700
RouteHo Chi Minh City (Saigon)
      toChiang Mai
OnJanuary 2014
ByAnders Pedersen
4th Feb 16Denmark
      
Air China Review: LostDamaged Stolen Luggage 4 times
 
Overall: 1/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
4 trips from the US to Beijing to Wuhan, and Shanghai to Wuhan, luggage lost every time, damages and items stolen after baggage was broken into. What is wrong here?, this does not happen in the US, I will not check baggage anymore as Air China management does not care and the baggage insurance you purchase does not cover anything unless you have to purchase clothingitems while you wait, so this is only a reimbursement so your hard earned money paid to Travel Guard is free money to them. I will not buy Baggage insurance anymore either.
LonghaulEconomy
On
ByRoss Trent
1st Feb 16United States
      
Air China Review: Lost luggages
 
Overall: 0/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
3 passengers travelled from Toronto AC031 on Jan 8, connecting in Beijing taking flight CA629 to Manila arrived Jan 10 1am without 4 luggage. 3 arrived on Jan 11, one was still missing. Procedures still did not resolve the issue of the missing luggage. This is beyond acceptable. ON THE RETURN FLIGHT (THE PAST 24 HRS) USING AIR CHINA THE 4rt LUGGAGE WHICH WAS EVENTUALLY FOUND WAS LOST AGAIN! THE REAL ISSUE HERE IS THE CONNECTING FLIGHT IN BEIJING! EVEN WITH A 4 HR AND 7 HR LAY OVER, THE LUGGAGES DO NOT MAKE IT TO THE CONNECTING FLIGHT.
LonghaulEconomy
On
ByGemma Gomba
27th Jan 16
      
Air China Review: Air China gave me prompt and full refund due to schedule ch
 
Overall: 9/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
I want to let people know that Air China was very prompt about refund. They sent me confirmation email about refund. It is as stated in their policy. We had booked for travel from Houston to Mumbai with a 14 hour layover in Beijing that we wanted to use for Beijing sightseeing. However, Air China recently sent us an email saying that the Houston to Beijing leg was rescheduled, and the new timings were not convenient to us. It was a nonrefundable ticket so we were apprehensive when we applied for refund online on their website. A week went by and no response. SO I called their US customer service number. After an annoying 10 min hold music to get to the rep, he said that the refund is processed in China and it takes 1 to 2 weeks. So wait... Now after 10 days of online application, we received an email confirming they will issue full refund to our credit card. Thank you Air China for upholding your policy and rules. I saw many negative reviews here, but often they are due to customer not following the airlines' published policy.
LonghaulEconomy
On
ByMamat Khandari
22nd Dec 15United States
      
Air China Review: Canceled flight No refund
 
Overall: 2/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
They canceled the flight and I have been attempting to obtain a refund with no response or refund since. I have called and their comment is that all refunds must be submitted online. I have submitted over 6 refund requests.Jul 22 WedCA1865 Operated by CA Air China16:55 Shanghai , Pudong International Airport, (PVG) 19:20 Guangzhou, Baiyun International Airport, (CAN)Aircraft: A321
LonghaulEconomy
On
ByLee Mortensen
12th Nov 15United States
      
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