Virgin America reviews


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Airreviews opinion
Virgin America: a four star airline 4 Star Rating: really rather good
Fleet brand new aircraft
Frequent Flyer poor frequent flyer scheme
Upgrades cheap 24hrs before departure
Entertainment very good, live TV, free headphones.
First Class
Seat large wide leather seat
Lounges a missing gap: it has none
Main Cabin Select
Seats give lots of legroom
Drinks free bar, all day
Economy Class
Food & Drinks odd ordering system by seatback TV
Tickets not always the cheapest
Your reviews
Virgin America
Rated 5.7 out of 10 from 28 reviews
Recommended by 50% of reviewers (2 for, 2 against, 3 abstain)
Seat
 6
Food
 6.3
Drink
 5.7
IFE
 7
Service
 5.3
Value
 4.6
Shorthaul
5
Econ
0
MCS
0
First
Domestic
0
Econ
10
MCS
6.5
First
stars  total
0-1
 1
2-3
 1
4-5
 1
6-7
 2
8-9
 1
10
 1


Virgin America Reviews 7 reviews, showing 1 to 7
1
Virgin America Review: Air Berlin
  +1 votes
Overall: 1/10
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Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
by far my worst experience with an airline so far. why ? with 3 weeks before departure, they changed dates & hours technically I could choose to get my money back, but buying from another company with such short notice would have been much more expensive what I paid for was Bucharest to Miami with one stop, what I got was the same with 3 stops what I paid for was Miami to Bucharest with one stop, what I got was the same with 2 stops I had to book a hotel room for one night in Berlin because the flights were not in the same day after the change they made (still waiting for a refund by the way) they failed to deliver the luggage in Miami. it arrived after 2 days out of 4 AirBerlin flights, 3 were delayed. aprox 1 hour each. AirBerlin callcenter is bad. they say on the website is 24h, but that's not true. if you call them when they don't work, they don't say come back at operating hours. they just let you listen to bad music indefinitely on your own expense. and when they do answer, they even give incorrect answers (like saying Bucharest to Munich is a direct flight, which was certainly not)
LonghaulEconomy
AircraftAirbus A330
RouteBerlin Tegel
      toMiami
OnApril 2017
ByCatalin
25th Apr 17Portugal
      
Virgin America Review: First time with virgin
  +1 votes
Overall: 6/10
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Inflight Drinks
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Value for Money
Recommended
Today was my first time to fly with this company and I have flown many times. We sat on the plane for 2 straight hours while they worked on the plane. Ruined our plans for after wards and cost me money! Plane was nice tho.
LonghaulEconomy
On
ByBrad
13th Nov 15United States
      
Virgin America Review: experience
  +1 votes
Overall: 4/10
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Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
food service in first classwas a joke no refills were offerd on all drinks and Flight attendents really didnt care i have to beg them to refill my coffee they dindnt show any sign of wanting to doo the best on that particular flight.however the return flight was a great diffrencegreat crew great services refils offered consistently up to the call to come round to collect all service items about 5 minutes before landing
DomesticFirst Class
AircraftAirbus A320
OnApril 2013
Bymarcelo rozengurt
13th Apr 13United States
      
Virgin America Review: Great Redeye flight East to West coast
  +1 votes
Overall: 10/10
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Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
Flew on the redeye from SFO to NYC, and really enjoyed the flight: it was a real change from the usual grandfather airline that should have retired many years ago. Check in at SFO was a breeze, and I also paid the little bit extra to upgrade from economy to MCS. The extra legroom was welcome, but not as much as the food.The upgrade only cost me 79 bucks, on top of a really cheap ticket back to New York for the weekend.There seemed to be a bit of a game going on with everyone in the Select Cabin: as soon as the TV was turned on, everyone was trying to get as much free stuff as they could, selecting everything: I got a pile of cany bars, and a sandwich. Annoyance is they will only bring you one beer at a time, and you have to wait until you have finished the previous one until you can order the next. TV was good: free satellite TV and some movies. Didnt watch too much as I needed to sleep. Seats not that comfortable, but at least the plane was new.All up, not bad, and got me to my destination ten minutes early.
DomesticPremium Economy
RouteSan Francisco
      toNew York - Kennedy (JFK)
OnFebruary 2012
ByHollymolly
26th Mar 12United States
      
Virgin America Review: Luggage got wet, arrived late
 
Overall: 3/10
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Value for Money
Recommended
I would not recommend Virgin America. The plane was two hours late leaving Seattle due to heavy rain, and they just kept us in our seats, and I could just hear the hostesses giggling in the kitchen and not providing anything for us all. Very bumpy trip to San Francisco. Then it took a very long time indeed before we could get to a gate and get off the plane over three hours late. Finally, my luggage was soaked through due to having been left in the open on the runway at Seattle. I demanded full compensation as everything was damp and smelt, but all I got was a 29 voucher for another Virgin America flight. Dont recommend.
ShorthaulEconomy
RouteSeattle
      toSan Francisco
OnJanuary 2012
ByUncle Mike
26th Mar 12United States
      
Virgin America Review: Great way to leave Las Vegas
  +1 votes
Overall: 9/10
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Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
First Class from Las Vegas to SFO, and a breeze all the way though on a very short flight. Lovely chatty checkin staff, and even more friendly crew on the plane, who brought me two drinks while we were waiting for the rest of the passengers to get on.It was a very short flight, but enlivened by having a small tray of food, and more drinks: you can have anything you want in First Class, so I went through the wine list and it was very good. Honestly, First is the way to go with these flights.
DomesticFirst Class
AircraftAirbus A320
RouteLas Vegas
      toSan Francisco
OnDecember 2011
ByAlice
26th Mar 12United States
      
Virgin America Review: Good new airline but not many staff
 
Overall: 7/10
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Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
Virgin America may be great but where are the staff? Turned up at check in at Cancun, Mexico, and they only had two people on the desk, and a long long queue of people checking in bags. It took me nearly 45 minutes to get to the head of the queue, and I nearly missed my flight.Then on board I was starving having left the hotel early, but I couldnt find the menu in the seat pocket, and there werent any crew: after an hour I pressed the call bell and was told I needed to order via the TV screen. Not that anyone told me this. Finally got my food as we were just about to land in LAX.OK trip, got there in the end, and my bags made it too, but comeon Virgin, put on some more staff.
ShorthaulEconomy
      toSan Francisco
OnNovember 2011
Byredtom
26th Mar 12United States
      
 
1

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