AirlinesStarAllianceoneWorldSkyteamOthersNewsSeatmapsLoungesForumContact

Alitalia Reviews

OverviewFleetEntertainmentExperienceFrequentFlyerLoungesRoutesHistoryTipsFoodDrinkYourReviewsDiscuss
Airline reviews Alitalia Passenger Reviews

Alitalia passenger reviews

  Would you like your say on Alitalia? If you would like to contribute, please write your own review & trip report. Reviews are contributors opinions alone, but as the editor I may cut comments violating the terms & conditions ).
Airreviews opinion
Alitalia: a two star airline 2 Star Rating: Not the best
International Business Class
Seat is good flat bed, but not on all Boeing 777.
Food is really good in business
Lounges substandard, with few facilities.
International Economy Class
Seat is OK, but not leading the pack.
Entertainment Very good, large screen but poor selection
Food & Drinks so-so food: not really the best. Free bar is good.
European Economy Class
Frequent Flyer Scheme gives few points on cheap fares
Aircraft dull, nothing to write home about.
European Business Class
Food is not too shabby
Lounges are notoriously poor.

Your reviews
Alitalia
Rated 2.6 out of 10 from 20 reviews
Recommended by 25% of reviewers (1 for, 3 against, 1 abstain)
Seat
 3
Food
 3
Drink
 3.8
IFE
 2.7
Service
 3.2
Value
 3.6
Longhaul
1
Econ
0
Biz
Shorthaul
1
Econ
8
Biz
Domestic
0
Econ
stars  total
0-1
 5
2-3
 1
4-5
 0
6-7
 0
8-9
 1
10
 0


Alitalia Reviews 5 reviews, showing 1 to 5
1
Alitalia Review: Lost luggage
 
Overall: 1/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
lost luggage. screwed up the lost luggage report. never heard a word from them even though gave them email address, and cell and home phone numbers. cheap, but bad service. pay a few dollars more and stay away from this airlines!
ShorthaulEconomy
On
Bybud
30th May 15United States
      
Alitalia Review: Alitalia the shame of Italy
 
Overall: 0/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
ALITALIATHE SHAME OF ITALY the conclusion by Norman Spinrad & Dona Sadock And even Italians think so because the incompetence, foul attitude, chronic lying, and lack of a coherent internal air network, is worse for those who are forced to rely upon this selfsocalled flagship airline of Italy is worse for them than for visitors like Dona and myself, and yes, that is actually possible. I was invited as a guest speaker at the Star Trek and Italcon event in Bellairia because I am uniquely a prince in the Star Trek pantheon, and a novelist who has been widely published in Italy. To get there, we had to fly to Bologna and take a two and a half hour train ride to Bellaria because there was no airline connection which would have taken well under an hour. Okay, Bellaria is a small city. But Campania is not. It is the second largest city in Sicily, a beautiful and historic Mediterranean seaside city comparable to Monaco or Nice and then some as a sophisticated tourist destination and we were eager to go there when invited. If they could only get there. But to do this, we had to be driven back to Bologna to board an Alitalia flight to Rome because there was no direct flight to Campania even from Bologna. We sat around in the Rome airport for 3 hours because of this after a flight of about another hour to fly Alitalia to Campania, another one hour flight. Five hours to travel between two major Italian cities that should have taken less than two hours! Our Italian friends assured us, or rather warned us, that this was standard for Alitalia, a company loathed by most Italians for that reason, because of the lost tourist income and therefore jobs, and also because having an airline like Alitalia as Italys flagship airline shamed their national pride. But, intrepid travelers that we are, Dona and I did get to Campania and had an overall good time. We would have had a better good time if Donas baggage had gotten there too.But it didnt. We spent four days trying to retrieve it. Dozens if not scores of phone call that led to nothing but more phone calls. Time and time again, when it was occasionally possible to reach a human being, we were lied to over and over again. Every day we were assured the luggage would arrive in the hotel the next day. It never did. We were forced to fly back to Paris on another airline without it, after being assured it would be there when we arrived, because of course Alitalia, the Italian flagship had no direct flight from Campania to Paris.It wasnt there. It took seven more days to finally get the luggage to our Paris apartment, a full week of lies and bullshit from Alitalia, during which, no thanks to Alitalia, I was able to learn, via a tracking service on the web and a news story in the Times of India what appears to have happened. The luggage arrived in our Catania hotel after we had left and returned to Paris. Then it gets fuzzier. The day we arrived in Paris, or maybe the day before, there was a big fire in the Rome airport. Terrorists? Nope. Workers there doing electric repairs started it. Donas baggage was either sent to Rome and blocked there and finally sent to Milan, or sent to Milan in the first place. Either way it was sent to Paris from Milan, where we had not been. And the capper? It arrived at our apartment at 1:00 in the morning. And I had to go down into the street to retrieve it and haul it upstairs myself. But that wasnt the capper. I had to take it out of a courier service truck jampacked with lost luggage. All of it lost by Alitalia. But even that wasnt quite the capper. Some of it had been missing since December, I was told. We were lucky.
LonghaulEconomy
On
ByNorman SpIinrad
12th May 15
      
Alitalia Review: Alitalia responsiveness post flight
 
Overall: 1/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
There are many online reviews about the appalling service provided by Alitalia both inflight and on the ground. I also experienced poor inflight service but this was not the worst part of my experience. On September 21, 2013 I was returning from Rome to Toronto on an Alitalia flight with 3 friends. Despite arriving at check in a full two hours before our flight, we were told that there were no seats for us and we had to take a connecting flight some hours later. Under European Community rules, we were entitled to compensation for denial of boarding but it is now August 11, 2014 and I have yet to receive compensation. My advice to anyone in a similar situation: 1.Alitalia will occasionally send you emails but dont expect them to respond to any of yours. 2.Dont bother trying to contact the Alitalia office in your home country; they will merely tell you to contact Alitalia headquarters by e mail. (see 1 above) 3.Dont try and contact Alitalia headquarters by phone. Even if you are willing to invest in the expense of the international call, you will find it almost impossible to find anyone at the other end that speaks English. I did find one but she lied to me that my claim was being processed when it was not. 4.Dont bother trying to contact the Alitalia Conciliation Service. This is an agency set up to handle consumer affairs for Alitalia but it is owned by them, so guess whose side they are on. I did not manage to get a single response from them via e mail or registered letter. 5.Do try and contact ENAC. This is the agency in Italy that handles all civil aviation issues. They will reply to your e mails (eventually) but they seem to have limited power to get Alitalia to follow European regulations. Above all, learn your lesson as I did and vow never to fly on this useless airline ever again.
LonghaulEconomy
OnAugust 2014
ByGraham Hodge
12th Aug 14United States
      
Alitalia Review: Yuck! Alitalia really needs to pull its socks up
 
Overall: 3/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
Traded in Delta miles for a summer holiday in Italy. Check in was rude and I had to take a load of junk out of my hand luggage to get it accepted: then stuffed it all back in again when I away from check in. Dirty old cramp seating, and with no movies I'd heard of. Food was just a tray of slops, pretty much thrown at you, and then I never saw the hostie again. Ended up just dumping the tray on the floor.
LonghaulEconomy
AircraftBoeing 777
RouteChicago
      toRome - Fiumicino
OnSeptember 2013
ByMichaelangeo
24th Jun 14United States
      
Alitalia Review: Great European Flight
 
Overall: 8/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
Had a great flight up to Paris from the Rome hub. The lounge at check in at Rome was great, and the flight simulator there is amazing. Other than that it is just a normal transEurope flight in an Airbus. Not really notable for anything, although the food is quite good and the crew were friendly.
ShorthaulBusiness Class
AircraftAirbus A320
RouteRome - Fiumicino
      toParis - Charles De Gaulle
OnJanuary 2014
ByAaron
19th Jun 14Italy
      
 
1

Airreview Add Review
Submit your own review
Overall score: Roll over & click to set score Select HERE or below: 0 1 2 3 4 5 6 7 8 9 10
Title:
Review:

Name: Email:
(Your Email address is not displayed on the site)   

Optional information: Would you recommend this airline to a friend?
Class: Distance:

Optional Ratings: You don't have to tell us about this, but it would help make your review stand out
Food: Roll over & click for score Drink: Roll over & click for score
IFE: Roll over & click for score Seat: Roll over & click for score
Cabin Crew: Roll over & click for score Value for Money: Roll over & click for score

Optional Details: Leave blank if your're in a hurry - but it helps if you want to let us know
Aircraft:

Where did you fly from and to?
to:

Enter the 3 letter IATA Airport Code (This information is optional - leave blank if you do not know it)

I live in:        When you flew:
Optional Photos: Add some images to illustrate your review
Image 1:
Link to image:
Description:
Image 2:
Link to image:
Description:
Image 3:
Link to image:
Description:
Image 4:
Link to image:
Description:
Image 5:
Link to image:
Description:
Enter the URL (website address) where the images are stored. You should only link to photos you own, and for which you own the copyright. We are working on hosting images too, but don't have that capacity right now.
Add more detailed ratings of food, IFE & seat
Add more information about your trip
Add photographs


  Return to Editor's review & opinion on Alitalia