Swiss Air Lines reviews


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Swiss Air Lines Reviews 14 reviews, showing 11 to 14
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Swiss Air Lines Review: Great flight, great service
  +1 votes
Overall: 7/10
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Recommended
Great flight on Swiss just last week, flying most of the way across Europe. Really enjoyed the friendly service, and the way my Senator status was picked up on.Got to enjoy the great new lounge in Zurich: it has much improved over the years, and it makes it well worth making a stop over here. Decent sandwiches on the way to Athens, and a good breakfast on the way back.All in all couldn't fault it.
ShorthaulEconomy
AircraftAirbus A320
RouteDublin
      toAthens
OnFebruary 2012
ByIan Tomlinson
27th Mar 12Ireland
      
Swiss Air Lines Review: Nightmare journey took 12 hours for a 1 hour flight
 
Overall: 2/10
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Recommended
I fly from London to Germany about 12 times a year its a one hour flight at most, and simple and direct on Lufthsana. However last month Swiss had some very cheap fares on offer, so to save 50GBP I flew from LCY to DUS via ZRH: it should have been a quick 45 minute stop in Zurich.I was tired and hungry and anxious as the plane was30 minutes late leaving London. We didnt pick up time or food come to that: there was none on board, so I was starving by Zurich, as I ran from Gate to Gate. Even though I almost made it, and the plane was standing there, they wouldnt let me on board, and insisted that I go to flight connections to pick up the next flight: the next Swiss one wasnt until the next morning. But there was a Lufthansa one in an hour, but they absolutely refused to let me get onto it! So I had to overnight in Zurich. They put me up in a lovely hotel in the city, but I had to get up at 5am to make the flight, and finally made it to Dusseldorf 12 hours late, exhausted and starving. Why oh why wouldnt they put me on the Lufthsana flight, or even on the flight I Was booked on! It would have save Swiss the cost of a hotel and12 hours of my time.
ShorthaulEconomy
AircraftAirbus A320
      toDüsseldorf
OnJanuary 2012
ByGetre
27th Mar 12Gemany
      
Swiss Air Lines Review: OK in business
 
Overall: 5/10
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Recommended
I wasnt expecting much London Heathrow to Athens in Business Class: I always fly business, as I have a bad back, so my employer coughs up the difference. However on this occasion it wasnt bad at all. Swiss have a lovely lounge at Terminal 1, and I managed to get lunch there, which was a bonus, as the food on board to Zurich was pretty poor. However down to Athens it was dinner time, and there was a good three course dinner on board, and get this cheese too! Lots of it! All the different Swiss varieties. They also hand out chocolates to their business class customers on deplaneing.Good days meetings in Athens, and then back again: Swiss use the Lufthansa lounge at Athens which is nothing remarkable, and looking quite shabby. No real food here, and only drinks in bottles, so I went out into the airport terminal. Decent flight back too, but they kept us waiting on the tarmac for an hour at Zurich, and which delayed my return to London, so I need to mark them down for that. Only other thing was the incessant disco music they play as you board. What is that all about? It doesnt feel very classy to me.
ShorthaulBusiness Class
AircraftAirbus A320
RouteLondon - Heathrow
      toAthens
OnMarch 2012
ByDr Tim
12th Mar 12United Kingdom
      
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Swiss Air Lines
Swiss Air Lines Review: Jawdropping luggage allowance
  +1 votes
Overall: 8/10
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Recommended
Airlines are notoriously bad at letting you check in luggage for free. Im been driving mad by trying to get even a small bag checked in on Delta, so I was really worried about checking in for my skiing trip to Japan: me and the hubby had pretty much 80kgs between us, so I knew we were going to be socked for a lot, and I mean a lot, at check in.And yet it was a breeze: only 2 in the queue ahead of us at Barcelona, and there they took everything without blinking, no charge no nothing it turns out to Japan you can take 46kg each ! Wow.Short flight to Zurich, to connect to the long haul late in the evening to go to Tokyo: easy walk between gates, and stroll on board. Good seats for a couple on Swiss: they come in pairs by the window. The only downside was the meals took ages to arrive: it was well past 2am before we got any food, and by then we were too tired to eat, and breakfast was at what felt like 4am, and was really just a roll and yoghurt.Had a great 2 weeks skiing, and then the same experience on the way back Swiss were lovely, although their meals in the air did take a bit of the shine off. But Ill definitely be back.
LonghaulEconomy
AircraftAirbus A320
RouteBarcelona El Prat
      toTokyo Narita
OnNovember 2011
Bybobo
30th Nov 11United Kingdom
      
 
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