Swiss Air Lines passenger reviews

Swiss Air Lines reviews are pretty favourable, with most passengers enjoying the above average Swiss Air Lines inflight experience, although it can be a little mixed on shorter flights. Swiss Air Lines Seats which include a great new business class seat, and the Swiss Air Lines Fleet includes the Boeing 777, which deliveres an uprated experience in all cabins. All seats on the longhaul aircraft have Swiss Air Lines inflight entertainment seatback TV screens, with AVOD play on demand. There is also Swiss Air Lines inflight wifi on the Boeing 777. Swiss Air Lines inflight meals are generally pretty good, and all are complementary. Swiss Air Lines Drinks are also free on board.
International Business Class
Seat lies on a slope: uncomfortable on long flights, but good layout allows plenty of room
Lounges very good at the Zurich hub, with the worlds longest airport bar.
International Economy Class
Seat is sub-par, and on some aircraft very tired.
Food & Drinks are good, with a free bar.
Shorthaul
Aircraft are standard Airbus produccts, with moveable Biz/Econ seating
Entertainment No IFE shorthaul.
Food & Drinks Free bar in economy has been reintroduced.
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Reviews of Swiss Air Lines

Rated 2.9 out of 10
From 1056 passenger reviews
Recommended by 36% of reviewers (4 for, 7 against, 5 abstain)

The worst airline flying today, I have NO doubt

0/10 | Business Class Longhaul

Swiss is without a doubt the worst airline on which I have had the displeasure of flying. We paid for three seats in Business Class, and I can't believe I didn't fly my usual choice, To start, Swiss show a picture of a thronelike seat on their website... and represent that as their Business Class seat. But there are just a few of these in the cabin, and the other seats are different. And YOU can't get the seats they show on the web site.... only their senior frequent flyers. So my wife and baby were stuck in a middle seat, with an unfortunate stranger next to them, despite me having reserved the lone window seat online. The seats themselves are lumpy and uncomfortable, and the inflight entertainment is the worst I've ever seen. It is painfully slow, clunky, and simply doesn't work much of the time (we took two longhaul legs, Zurich to Singapore and Hong Kong to Zurich and this was true on both legs). The food is ok, though not a PATCH on what you'd get on Emirates, Qatar, or one of the first tier airlines. Swiss have no lounges of their own outside of Switzerland, so in Hong Kong we ended up being sent to a packed, noisy pay per entry lounge, which had no seats, was utter chaos, and had one type of beer in the fridge, Skol (you can't make this up). The worst insults were yet to come. When we disembarked in Zurich, and were told with no apology at all that we'd miss our connection to Manchester because Swiss were late arriving... my wife left her bag on the plane accidentally in our rush to get off. FIVE MINUTES later we told a Swiss ground employee that the bag had been left in Business Class, and would they mind retrieving it. Nope. They passed me a card for a third party lost and found company called Swissport, and was told to file a web report with them when I was back in the UK. Naturally, Swissport refuse to speak live, and send you an email from a noreply email address. Two days later and still no info on what should have been the easiest thing in the world to solve....ask the gate agent to pop back onto the plane and retrieve the bag. The employees at Swiss must not be paid, as they are the least friendly and least helpful people I have dealt with in many, many years. In short, I wouldn't fly Swiss again if they paid me. I fly Business or First several times a year, and they have lost me, and anyone I know, forever. I can see why their predecessor went out of business. This new abomination of an airline sprung up to take over for the old, bankrupt Swiss Air... and in my view, it is WORSE. Avoid at all cost.

| Australia |   +6 votes



Terrible Experience

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Recommended
1/10 | Economy Longhaul

I had a recent flight with Swiss from Boston to Zurich. It was indeed my worst flight experience. Two months before the flight, I have requested a basinet for my daughter and seats that will be close to the basinet. On the phone, Swiss Airlines representative told that he arranged the seats close to the basinet. However, on the plane we found out that our seat are far away from the basinet and seperate from each other. Additionally, the cabin crew was very rude. When I requested a toy for my daughter, the hostess reacted with a very angry tone saying 'do not you see I am busy??' She continued to show the same disrespectful behaviors during the flight and I reported the incidence to the head of cabin crew. Instead of apologizing, the head of cabin crew advised me to use another airline next time.The food was awful as well. They brought a pasta, which lacked any sort of variety and was tasting terrible

|   +2 votes



Great flight, great service

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Recommended
7/10 | Economy Shorthaul | Airbus A320 | Dublin to Athens

Great flight on Swiss just last week, flying most of the way across Europe. Really enjoyed the friendly service, and the way my Senator status was picked up on.Got to enjoy the great new lounge in Zurich: it has much improved over the years, and it makes it well worth making a stop over here. Decent sandwiches on the way to Athens, and a good breakfast on the way back.All in all couldn't fault it.

| Ireland |   +1 votes



Nightmare journey took 12 hours for a 1 hour flight

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Recommended
2/10 | Economy Shorthaul | Airbus A320 | to Dusseldorf

I fly from London to Germany about 12 times a year its a one hour flight at most, and simple and direct on Lufthsana. However last month Swiss had some very cheap fares on offer, so to save 50GBP I flew from LCY to DUS via ZRH: it should have been a quick 45 minute stop in Zurich.I was tired and hungry and anxious as the plane was30 minutes late leaving London. We didnt pick up time or food come to that: there was none on board, so I was starving by Zurich, as I ran from Gate to Gate. Even though I almost made it, and the plane was standing there, they wouldnt let me on board, and insisted that I go to flight connections to pick up the next flight: the next Swiss one wasnt until the next morning. But there was a Lufthansa one in an hour, but they absolutely refused to let me get onto it! So I had to overnight in Zurich. They put me up in a lovely hotel in the city, but I had to get up at 5am to make the flight, and finally made it to Dusseldorf 12 hours late, exhausted and starving. Why oh why wouldnt they put me on the Lufthsana flight, or even on the flight I Was booked on! It would have save Swiss the cost of a hotel and12 hours of my time.

| Gemany |  



OK in business

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Recommended
5/10 | Business Class Shorthaul | Airbus A320 | London - Heathrow to Athens

I wasnt expecting much London Heathrow to Athens in Business Class: I always fly business, as I have a bad back, so my employer coughs up the difference. However on this occasion it wasnt bad at all. Swiss have a lovely lounge at Terminal 1, and I managed to get lunch there, which was a bonus, as the food on board to Zurich was pretty poor. However down to Athens it was dinner time, and there was a good three course dinner on board, and get this cheese too! Lots of it! All the different Swiss varieties. They also hand out chocolates to their business class customers on deplaneing.Good days meetings in Athens, and then back again: Swiss use the Lufthansa lounge at Athens which is nothing remarkable, and looking quite shabby. No real food here, and only drinks in bottles, so I went out into the airport terminal. Decent flight back too, but they kept us waiting on the tarmac for an hour at Zurich, and which delayed my return to London, so I need to mark them down for that. Only other thing was the incessant disco music they play as you board. What is that all about? It doesnt feel very classy to me.

| United Kingdom |  



Jawdropping luggage allowance

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Recommended
8/10 | Economy Longhaul | Airbus A320 | Barcelona El Prat to Tokyo Narita

Airlines are notoriously bad at letting you check in luggage for free. Im been driving mad by trying to get even a small bag checked in on Delta, so I was really worried about checking in for my skiing trip to Japan: me and the hubby had pretty much 80kgs between us, so I knew we were going to be socked for a lot, and I mean a lot, at check in.And yet it was a breeze: only 2 in the queue ahead of us at Barcelona, and there they took everything without blinking, no charge no nothing it turns out to Japan you can take 46kg each ! Wow.Short flight to Zurich, to connect to the long haul late in the evening to go to Tokyo: easy walk between gates, and stroll on board. Good seats for a couple on Swiss: they come in pairs by the window. The only downside was the meals took ages to arrive: it was well past 2am before we got any food, and by then we were too tired to eat, and breakfast was at what felt like 4am, and was really just a roll and yoghurt.Had a great 2 weeks skiing, and then the same experience on the way back Swiss were lovely, although their meals in the air did take a bit of the shine off. But Ill definitely be back.

| United Kingdom |   +1 votes



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