Swiss Air Lines passenger reviews

Swiss Air Lines reviews are pretty favourable, with most passengers enjoying the above average Swiss Air Lines inflight experience, although it can be a little mixed on shorter flights. Swiss Air Lines Seats which include a great new business class seat, and the Swiss Air Lines Fleet includes the Boeing 777, which deliveres an uprated experience in all cabins. All seats on the longhaul aircraft have Swiss Air Lines inflight entertainment seatback TV screens, with AVOD play on demand. There is also Swiss Air Lines inflight wifi on the Boeing 777. Swiss Air Lines inflight meals are generally pretty good, and all are complementary. Swiss Air Lines Drinks are also free on board.
International Business Class
Seat lies on a slope: uncomfortable on long flights, but good layout allows plenty of room
Lounges very good at the Zurich hub, with the worlds longest airport bar.
International Economy Class
Seat is sub-par, and on some aircraft very tired.
Food & Drinks are good, with a free bar.
Shorthaul
Aircraft are standard Airbus produccts, with moveable Biz/Econ seating
Entertainment No IFE shorthaul.
Food & Drinks Free bar in economy has been reintroduced.
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Reviews of Swiss Air Lines

Rated 2.9 out of 10
From 1056 passenger reviews
Recommended by 36% of reviewers (4 for, 7 against, 5 abstain)

Swiss Air What it promises versus what you get

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Recommended
2/10 | Business Class Longhaul | Airbus A320 | London - Heathrow to Bangkok Suvarnabhumi

Swiss Air(What it promises versus what you get)I wanted to visit a good friend in Thailand this February (2020). Getting there by air means a nonstop flight of around 1213 hours from the UK, or, as often advertised, by one of the major Middle Eastern airlines, with an average 3 hour transit. Both have advantages and disadvantages...the nonstop carriers are far more expensive but somewhat less tiring, while the onestoppers pattern is about 6 hours to first stop and the disembarkation, followed by the transit time, the reboarding of aircraft number two and another 6 plus hours to Bangkok.In my mid eighties and disabled, doing either in an economy seat would not be possible, so my only alternative was to saveup my pennies, live more frugally for 9 months, search for an airline which could both lessen the overall flight times, with a minimal transit and offer a business class ticket at a competitive price.My searches and recommendations from travel agencies, was to consider Swiss Air, because it had flights from London to Zurich in 1hr 45 minutes, then less than 2 hour transit onto aircraft number two, then nonstop from Zurich to Bangkok. The price was competitive...not the cheapest...but just within my planned budget.So, booked the flights for all four legs in Business Class, selected aisle seats because of my walking problem, arranged for Special Assistance (wheelchair) throughout and paid in full.Fast forward now to departure day...11th February 2020.After a 3 hour car journey to Heathrow Terminal 2, checkin went smoothly. I asked if the flight was on time...the answer was As far as we know. On reflection, I did think that was rather an odd response.Anyway, wheelchair to the Lufthansa Lounge. Nice, spacious and relaxing with enough variety of food and drink to satisfy most appetites. Flight was due to take off at 13.45 hrs, so I had plenty of time to sit and read. Boarding was due to take place at 13.10hrs. When that time came and went I enquired at the desk. Oh, the plane hasn't even landed yet, the information board will keep you updated. It did...to a point!Many a disgruntled passenger was overheard as to what was going on. Eventually, boarding was announced at around 14.25hrs and the rush to the gate began (me being in a wheelchair). Boarding passes checked and passengers sent down the ramp to the aircraft's door. What then? OOPS!!! door barred because cleaning staff were still trying to make the plane ready for its new passengers. They failed. The plane's cleanliness was far from satisfactory.After boarding and door closed, the Captain made an announcement to the effect of 'we should not worry, because there was a 250kph tail wind, which would get us to Zurich in good time for our varying flight connections.' What a forecast that turned out to be. More about that soon.Surprise, surprise, there was NO Business Class cabin in this A320, only row upon row of triple economy seats without entertainment screens, virtually no seat adjustment...and...to make matters really bad for me...all aisle seats were taken, so I had to squeeze across to take a window seat. This socalled Business Class area was separated from the rear of the aircraft by a fabric curtain. Is this what I had paid for and been suckered into by false advertising as to the WONDERFULL Swiss Air Business Class offering?The cabin crew acted in what I would say 'in a robotic fashion'...certainly their body language demonstrated that fact. For us, it was a case of grin and bear it.On nearing Zurich it was certainly obvious to me (an ex Private Pilot), that our aircraft was merely circling in a holding pattern. So, folk, guess what? Round and round and round and round for over 30 minutes.A screen attached to the ceiling sprang into life warning passengers that the new estimated landing time would mean many connecting flights would be missed. THEY WERE. Of course by the very fact that I am writing this, proves that we did land.As to my onward flight to Bangkok...it was from another terminal. My wheelchair pusher was great (thank you man) and rushed me off the plane, along the corridors, onto the electric train and to the boarding gate. I was the LAST passenger to reach there and boarded only because that aircraft's departure time had been delayed by 10 minutes.Talk about stress! Had my luggage been off loaded and reloaded? Another worrying factor but one over which I had no control.To sum up Swiss Air's product from Heathrow to Zurich, was more like a script from a Fred Carno silent movie.Now to the flight from Zurich to Bangkok.The aircraft was a Boeing 777. It DID have a separate Business Class Cabin, with the accoutrements expected. A very good entertainment system, good quality and nicely served food and plenty of storage space around the seat. That itself, however, was a disappointment. Although a press button control system allow it to be positioned in many formats, the padding was well worn and uncomfortable to the point one's posterior was constantly aware of the metal structure beneath it.The overall cabin design, I would say was hard edged, boxy with lighting not conducive to total relaxation or attempted sleep. When compared to the likes of the product such airlines as Emirates, Etihad, Thai and Qatar offer, Swiss Air pales into insignificance. The cabin staff worked as efficiently as they could but were certainly hampered by the lack of numbers. An example of this was. that there was some 30 minutes wait between the serving of appetisers to the main course and a similar wait to the sipping of a coffee or a liqueur.The above is the account of my first two flights. True to say, I was relieved to reach my hotel in Bangkok. MY RETURN TURNED OUT TO BE VERY DIFFERENT STORY.Four days later, after arriving at my friend's retreat, I, suddenly and in his presence, suffered a severe pain in my upper left chest. Unfortunately my location was over a 100 miles from the nearest Bangkok hospital. He, and other persons present, strongly advised me to cut my planned 21 day visit short and get my flight changed to the next day. It was a no brainer. My own common sense and logic shouted that such a decision was right.My friend immediately phoned Swiss Air in Bangkok, who confirmed my credentials and booking references, also stating that space was available for the two flights back to the UK the next day. However, they stated, even such a simple administration alteration would have to be made through the travel agent with whom I had made the booking. Such was agreed.My friend then contacted that agency, Business Class International and explained the emergency and requested the change of return date to the next day.That agency's response almost caused the owner of the retreat to throwup in anger. It was...Yes we can do that but the client will have to pay us UP FRONT, the fee to do so. It will be... 1145.00.Yes folk, that was the figure demanded. There was NO words of sympathy, no understanding. It was a case of pay NOW or don't fly.Having no alternative, I paid. That means that Swiss Air have now charged me the full price EXTRA for a single leg when I had already paid for BOTH legs.Is this a perfect example of Corporate Greed at it's very worst?I won't say too much about the return flights, except that the final leg from Zurich to Heathrow saw me once again cramped into an economy seat when I had paid for Business Class. Finally, I want to say that this true account is meant to advise any UK passenger thinking of using Swiss Air to be very, very careful not to be misled by incorrect and glowing advertisements of its products.

| United Kingdom |   +1 votes



Toronto to Geneva in Business Class great

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Recommended
6/10 | Business Class Longhaul | Airbus A330 | Toronto to Geneva

As I was travelling with a carryon only, I proceeded straight to the lounge. Swiss uses ACs Maple Leaf Lounge in the international concourse. This is a well equipped, bright lounge with great food and beverage options including madetoorder cocktails. Boarding was slightly delayed but orderly. Onboard the hard product was good especially if you are seated in seats with no neighbours as these provide a huge amount of personal space. The seat is not particularly comfortable in the lieflat position and its too close to the floor when fully extended. After takeoff, we were offered drinks with a small appetiser which was followed by a full dinner service. Food was tasty and wines were of excellent quality with multiple refills. The cabin crew were very professional and attentive and the one taking care of my side of the aircraft was all smiles all of the time. IFE had decent content but the screens are relatively small compared to those you get in other businessclass offerings. Flight pulled back and touched down on time. It was a great flight all around.

| Norway |   +12 votes



Lost and found

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1/10 | Economy Longhaul

Very bad on lost and found

| United States |   +7 votes



Swiss International Airlines A Dramatic Experience

1/10 | Economy Longhaul | Paris - Charles De Gaulle to Singapore - Changi

I flew from Paris to Singapore via Zurich on 11 September LX645 leaving 2045. I had checked in online prior within 24 hours and chose window seats for both flights. I am very sure everyone knows seat selection plays a critical role in a long haul flight, for various reasons and for me, I do not like to be disturbed when I'm sleeping with people going to the bathroom in the middle of the flight. My friend and I reached Paris airport (CDG T1) way before and started queuing at 1800 even before the checkin counter for Swiss Air was opened. We were 2nd in line, and upon reaching the counter, to be told that the flight was overbooked when the service staff knew we were flying to Singapore. He offered a solution to fly us with Air France given we were bumped from the flight without much alternatives, and were told to come back in an hour's time when the checkin counter would be closing. I had chosen to fly with Swiss Air because I have heard reviews on great service and flight quality but if you are offering to fly me with another carrier, I would have just chosen to fly with Air France in the first place without going through so much headaches at the checkin counter. So we heeded the guy's suggestion to come back in another hour and we were on 'standby' list. But what I don't appreciate is the attitude the service staff who wasn't even apologetic that we were in this situation at all. He was the duty manager at the period of time but he was not providing the best solution to our benefit, but instead whichever solution that he thinks work best for him by telling us repeatedly he cannot do anything more for us with his very limited powers even though he is the guy who can make the decisions. He even told us to write a complaint to Swiss Air. I was appalled and even amused by his reasoning. A flight that is overbooked is not a passenger's fault, and I think we have the right to reclaim our seats, plus I had the screenshot to confirm I was checked in with seats allocated. I am a frequent traveler and had flown with many International airlines but I had never had such a bad experience before. I hope you can understand the unnecessary stress and unhappiness Swiss Air had given us in the hour of waiting, and the remaining 12 hours of flight time back to Singapore, and I would think much more improvement would need to be done as an airline that provides good service and high standards of quality.

| Singapore |   +7 votes



Insulted and ill treated by Swiss Air

Recommended
0/10 | Business Class Longhaul

Recently State Consumer Dispute Redressal Forum, New Delhi passed an order in a case against United Airlines and Swiss Airlines to the effect that Consumer Complaint against Airlines are maintainable before District Consumer Forum, New Delhi. In fact, last year I booked the Business Class tickets for my journey from Mumbai to Philadelphia via Zurich and back from Newark to Mumbai, but while returning to Mumbai, all of a sudden my name was deleted from list of passengers and I, despite being Gold Status holder Star Airlines, insulted and ill treated by Senior Staff of Swiss Airlines at Newark Airport and compelled to travel in Economy Class even though I am a known patient of Slip Disk. On returning to India I filed Consumer Complaint against Swiss Airlines and United Airlines, which is pending.

  +8 votes



Worst airline in the business.

0/10 | Economy Shorthaul | Airbus A320 | Geneva to London - Heathrow

Officially the worst airline experience we have ever encountered, and we fly a lot! From London to Geneva, we were delayed 7 hours!!!! and stuck on the plane with 1 cup of water and a sandwich for the entire duration while we waited and were treated like cattle at best. The staff were rude and arrogant and no apologies were forthcoming. We had a small family (2 toddlers) and no empathy was shown for our situation, keeping them entertained and in their seats for 7 hours is not easy. We were then diverted to Zurich, where we were met with even less help and more staff rudeness. The manner in which the whole situation was handled was appalling. We ended up paying for our own hotel and transfers with not a care shown from Swissair staff. Our return trip was even worse, our flight from Geneva to London was cancelled late in the piece, they then lost our luggage and again showed no compassion or care. Their staff are highly arrogant and unhelpful, the worst we have ever encountered. I would never fly Swissair again and recommend you do the same. They are the most unhelpful and arrogant airline in the business and should be ashamed at their lack of customer care and service. Never again!

|   +6 votes



Customer Service Nightmare

Value
Recommended
1/10 | Economy Longhaul

We arrived at the airport, but were not allowed to fly. Few Americans (including us) knew that you have to have a passport valid for 6 months to travel to Switzerland. Ours expired in 4 months, and we were not allowed to fly. Not once did Swiss Air tell us about this rule. It was not printed on any of the notifications, tickets, confirmation emails, nothing. They ruined our vacation, would not refund or credit us, and their customer service was stubborn, mean and terrible to deal with. Total nightmare.

| United States   +7 votes



excellent service, roomy biz seat

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7/10 | Business Class Longhaul | Aircraft: 340 | San Francisco to Zurich

Overall very nice flight. FAs were very polite and friendly, and the seat nice and roomy (and it does lie completely flat in the A340). Got the sense I was alone when in fact was surrounded by other pax. A340 a tad old, but very well maintained (as you'd expect from the Swiss). Food was quite good, and portions plentiful

| United States |   +7 votes



Bad seat booking policy

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Recommended
3/10 | Economy Longhaul | Aircraft: A33 | Zurich to Copenhagen

I purchased a Swiss Ticket from US via Zurich to Cape Town. Most of the seats were not bookable via Swiss. The one that was they asked an additional 100 USD for a seat reservation. In a transcontinental flight this is unacceptable once the ticket has been purchased. They woo you to buy with a price that is not reflective of the real price. Buyer beware, this is not a less expensive ticket just an extortion racket.

| United States |   +6 votes



Well below meeting my expectations

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Recommended
3/10 | Economy Longhaul

I was initially excited about travelling between Zurich and Hong Kong with Swiss Air but the in flight entertainment did not work and this made the flight seem to last an eternity. Coupled with this were some very uncomfortable seats and nasty food particularly the omelette. The service was polite and cheerful. The experience of flying to Hong Kong spoiled my holiday as it left me exhausted and dreading the return trip. On my return home when I contacted Swiss Air to ask for a partial refund for the broken IFE, they replied that because I had arrived safely I was not due any reduction. They seemed to forget that heavily advertised as part of their service is also IFE (essential for longhaul) and good food reasons I had initially selected them!

|   +7 votes



The worst airline flying today, I have NO doubt

0/10 | Business Class Longhaul

Swiss is without a doubt the worst airline on which I have had the displeasure of flying. We paid for three seats in Business Class, and I can't believe I didn't fly my usual choice, To start, Swiss show a picture of a thronelike seat on their website... and represent that as their Business Class seat. But there are just a few of these in the cabin, and the other seats are different. And YOU can't get the seats they show on the web site.... only their senior frequent flyers. So my wife and baby were stuck in a middle seat, with an unfortunate stranger next to them, despite me having reserved the lone window seat online. The seats themselves are lumpy and uncomfortable, and the inflight entertainment is the worst I've ever seen. It is painfully slow, clunky, and simply doesn't work much of the time (we took two longhaul legs, Zurich to Singapore and Hong Kong to Zurich and this was true on both legs). The food is ok, though not a PATCH on what you'd get on Emirates, Qatar, or one of the first tier airlines. Swiss have no lounges of their own outside of Switzerland, so in Hong Kong we ended up being sent to a packed, noisy pay per entry lounge, which had no seats, was utter chaos, and had one type of beer in the fridge, Skol (you can't make this up). The worst insults were yet to come. When we disembarked in Zurich, and were told with no apology at all that we'd miss our connection to Manchester because Swiss were late arriving... my wife left her bag on the plane accidentally in our rush to get off. FIVE MINUTES later we told a Swiss ground employee that the bag had been left in Business Class, and would they mind retrieving it. Nope. They passed me a card for a third party lost and found company called Swissport, and was told to file a web report with them when I was back in the UK. Naturally, Swissport refuse to speak live, and send you an email from a noreply email address. Two days later and still no info on what should have been the easiest thing in the world to solve....ask the gate agent to pop back onto the plane and retrieve the bag. The employees at Swiss must not be paid, as they are the least friendly and least helpful people I have dealt with in many, many years. In short, I wouldn't fly Swiss again if they paid me. I fly Business or First several times a year, and they have lost me, and anyone I know, forever. I can see why their predecessor went out of business. This new abomination of an airline sprung up to take over for the old, bankrupt Swiss Air... and in my view, it is WORSE. Avoid at all cost.

| Australia |   +6 votes



Terrible Experience

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Recommended
1/10 | Economy Longhaul

I had a recent flight with Swiss from Boston to Zurich. It was indeed my worst flight experience. Two months before the flight, I have requested a basinet for my daughter and seats that will be close to the basinet. On the phone, Swiss Airlines representative told that he arranged the seats close to the basinet. However, on the plane we found out that our seat are far away from the basinet and seperate from each other. Additionally, the cabin crew was very rude. When I requested a toy for my daughter, the hostess reacted with a very angry tone saying 'do not you see I am busy??' She continued to show the same disrespectful behaviors during the flight and I reported the incidence to the head of cabin crew. Instead of apologizing, the head of cabin crew advised me to use another airline next time.The food was awful as well. They brought a pasta, which lacked any sort of variety and was tasting terrible

|   +2 votes



Great flight, great service

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Recommended
7/10 | Economy Shorthaul | Airbus A320 | Dublin to Athens

Great flight on Swiss just last week, flying most of the way across Europe. Really enjoyed the friendly service, and the way my Senator status was picked up on.Got to enjoy the great new lounge in Zurich: it has much improved over the years, and it makes it well worth making a stop over here. Decent sandwiches on the way to Athens, and a good breakfast on the way back.All in all couldn't fault it.

| Ireland |   +1 votes



Nightmare journey took 12 hours for a 1 hour flight

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Recommended
2/10 | Economy Shorthaul | Airbus A320 | to Dusseldorf

I fly from London to Germany about 12 times a year its a one hour flight at most, and simple and direct on Lufthsana. However last month Swiss had some very cheap fares on offer, so to save 50GBP I flew from LCY to DUS via ZRH: it should have been a quick 45 minute stop in Zurich.I was tired and hungry and anxious as the plane was30 minutes late leaving London. We didnt pick up time or food come to that: there was none on board, so I was starving by Zurich, as I ran from Gate to Gate. Even though I almost made it, and the plane was standing there, they wouldnt let me on board, and insisted that I go to flight connections to pick up the next flight: the next Swiss one wasnt until the next morning. But there was a Lufthansa one in an hour, but they absolutely refused to let me get onto it! So I had to overnight in Zurich. They put me up in a lovely hotel in the city, but I had to get up at 5am to make the flight, and finally made it to Dusseldorf 12 hours late, exhausted and starving. Why oh why wouldnt they put me on the Lufthsana flight, or even on the flight I Was booked on! It would have save Swiss the cost of a hotel and12 hours of my time.

| Gemany |  



OK in business

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Recommended
5/10 | Business Class Shorthaul | Airbus A320 | London - Heathrow to Athens

I wasnt expecting much London Heathrow to Athens in Business Class: I always fly business, as I have a bad back, so my employer coughs up the difference. However on this occasion it wasnt bad at all. Swiss have a lovely lounge at Terminal 1, and I managed to get lunch there, which was a bonus, as the food on board to Zurich was pretty poor. However down to Athens it was dinner time, and there was a good three course dinner on board, and get this cheese too! Lots of it! All the different Swiss varieties. They also hand out chocolates to their business class customers on deplaneing.Good days meetings in Athens, and then back again: Swiss use the Lufthansa lounge at Athens which is nothing remarkable, and looking quite shabby. No real food here, and only drinks in bottles, so I went out into the airport terminal. Decent flight back too, but they kept us waiting on the tarmac for an hour at Zurich, and which delayed my return to London, so I need to mark them down for that. Only other thing was the incessant disco music they play as you board. What is that all about? It doesnt feel very classy to me.

| United Kingdom |  



Jawdropping luggage allowance

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Recommended
8/10 | Economy Longhaul | Airbus A320 | Barcelona El Prat to Tokyo Narita

Airlines are notoriously bad at letting you check in luggage for free. Im been driving mad by trying to get even a small bag checked in on Delta, so I was really worried about checking in for my skiing trip to Japan: me and the hubby had pretty much 80kgs between us, so I knew we were going to be socked for a lot, and I mean a lot, at check in.And yet it was a breeze: only 2 in the queue ahead of us at Barcelona, and there they took everything without blinking, no charge no nothing it turns out to Japan you can take 46kg each ! Wow.Short flight to Zurich, to connect to the long haul late in the evening to go to Tokyo: easy walk between gates, and stroll on board. Good seats for a couple on Swiss: they come in pairs by the window. The only downside was the meals took ages to arrive: it was well past 2am before we got any food, and by then we were too tired to eat, and breakfast was at what felt like 4am, and was really just a roll and yoghurt.Had a great 2 weeks skiing, and then the same experience on the way back Swiss were lovely, although their meals in the air did take a bit of the shine off. But Ill definitely be back.

| United Kingdom |   +1 votes



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