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Emirates Airlines passenger reviews

  Would you like your say on Emirates Airlines? If you would like to contribute, please write your own review & trip report. Reviews are contributors opinions alone, but as the editor I may cut comments violating the terms & conditions ).
Airreviews opinion
Emirates Airlines: a four star airline 4 Star Rating: OK, not bad
International Business Class
Seat not the best, some old style recliners.
Food good, and with a walk up bar
Lounges great at many locations.
International Economy Class
Seat is OK, and very narrow on the 777.
Entertainment Ok, lots of choice, very US based
Food & Drinks so-so food: not really the best. Free bar.
Aircraft Boeing 777 to be avoided.
Your reviews
Emirates
Rated 4.1 out of 10 from 24 reviews
Recommended by 50% of reviewers (2 for, 2 against, 2 abstain)
Seat
 2.2
Food
 5.7
Drink
 7
IFE
 8
Service
 6.7
Value
 3.7
Longhaul
4.4
Econ
3
Biz
0
First
Shorthaul
0
Econ
0
Biz
stars  total
0-1
 2
2-3
 1
4-5
 1
6-7
 0
8-9
 2
10
 0


Emirates Reviews 6 reviews, showing 1 to 6
1
Emirates Review: Emirates are terrible
 
Overall: 0/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
I am writting this review so everyone knows how bad EMIRATES AIRLINES really are. On the 12th of Feb this year me, my daughter and my best friend were travelling to New Zealand for an important family wedding when myself and my best friend were both served wrongly reheated chicken. As we all know plane food is not very nice at the best of times but there is no reason why the food thats meant to hot should be given to us to eat only slightly warm. I am gluten intolerant and my friend likes to eat gluten free food so we both had gluten free meals on the plane. Specific meals are brought out first before the other passengers get there food. You would think that specific meals would definatly be cookedreheated properly as the person eating the food obviosly has a sensitive stomach. But this was not the case on our flight. Infact completely the opposite. And even when we asked for our food to be reheated again because it was clearly not hot enough to eat the crew on the plane became very rude towards us and took our food away moaning and complaining. Luckly for my friend he had only taken one bite of his chicken but i was very hungry so I had nearly eaten all of mine before my friend told me to stop eating it because he knew it was meant to be hot not slightly warm. When different crew members gave us our food back they to were very rude. Treating me and my friend like we were in the wrong for asking for are food to be cooked properly. All the crew from gatwick to dubai were very unhelpful, unfriendly and Rude!! Nearing the end of our flight to dubai I started to feel sick and had a crippling stomach ache. We had a 3 hour stop over in Dubai airport. For the first 2 hours I was not feeling well but I tried to just forget about it. But 30 minutes before we were meant to be bording the plane I couldnt ignore it any more and I had to run to the toilet where I spent the next 45 minutes in complete agony suffering with the worse diarea I had had in years. As a result we missed our next flight to Auckland. When I made it out of the toilet we all ran as fast as we could to make it to the gate hoping we would still make our flight. We arrived at the gate one minute late and they had finished bording. The staff at the airport again were terribly rude and all they did was tell us it was my fault we had missed the plane. I tried to explain to them about how I had been ill in the toilet and it was because of the plane food but they didnt care at all that I was suffering. After another hour on and off the toilet I felt so bad I had to go see the doctor at the airport. The airport doctor could see I was not well and made me stay in a hospital bed at the airport for at least 2 hours to make sure I was ok. Because we missed our flight that day I had to spend money on a hotel that night for us in Dubai and pay and extra ú1200 on more tickets to fly out the following day!!!5 other people also attending the same wedding as us who also flew with Emirates had there luggage lost by Emirates and only just got it back the day before the wedding after spending a week in New Zealand with out any clothes.Please anyone who is thinking of flying with Emirates any time soon be warned. If your tickets are refundable I would get your money back. Emirates are not a cheap airline so they should not be under cooking food or be so rude to people when they are in the right. We deserve better from them when we are spending so much money!!!I have been travelling around the world, and I have NEVER had such a bad experience with any other airline. Come on Emirates you need to sort this out. There are many airplanes company out there we can choose, so make sure you treat people properly and with respect, because that's what we pay for and we deserve it!!!So thanks to Emirates my whole holiday was ruined. Not only was I ill but was a day late for the wedding and had no spending money when I was there as I had to spend it all on more flights. Sort this out Emirates. I hope someone from Emirates will read this and do something about it. What was meant to be a special holiday turned into 2 weeks of illness and boredom in another country.
LonghaulEconomy
RouteLondon - Gatwick
      toAuckland
OnFebruary 2018
ByTy Freer
28th Mar 18United Kingdom
      
Emirates Review: Very variable
 
Overall: 1/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
I really dislike the recliner seats on the 777 they are to narrow.The seats on the A380 in economy are better but I have noticed that cutbacks are there in the food the food is barely eatable but the service is nice.
LonghaulEconomy
AircraftBoeing 777
RouteSydney
      toAuckland
OnJanuary 2017
ByMarcelo rozengurt
9th Mar 18United States
      
Emirates Review: In flight meals
 
Overall: 3/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
Using Emirates several times a year I have found not only the standard of the food dropping, but the choices seem to be on 2 monthly rota. I flew September, November 2017, January 2018, exactly the same menu, chicken biryani, beef cobbler and trout. This is why I am now changing my airline because of Emirates cut backs. Plus the business class lounges in Dubai are an absolute disgrace, always full, queuing for the toilets, little chance of a shower and very noisy. Buck your ideas up Emirates or you will loose a great number of premium passengers.
LonghaulBusiness Class
AircraftAirbus A380
RouteManchester Ringway
      toSingapore - Changi
OnJanuary 2018
ByPaul Lyons
3rd Mar 18United Kingdom
      
Emirates Review: Going downhill, cutbacks in all areas
 
Overall: 5/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
I sued to love Emirates, but I can't help feeling that they are going downhill.Only one meal served half way through the flight from Glasgow to Dubai 4 hours into the flight when everyone had just gone to sleep.Then to Sydney, I spent 185 for a seat with extra legroom on the A380, which was broken and would not stay reclined. The crew offered to move me to middle seat at the back wasting my money.However, the "extra legroom" seat at the front of the plane has space where lots of random groups of passengers chose to stand right infront of the seat, and talk, kick my ankles and tread on my feet. I asked Emirates for a refund, but after a month they wrote back with pages of excuses saying a refund was out of the question but saying just how much they were looking forward to welcoming me back on board in the future. Yes, right.
LonghaulEconomy
AircraftAirbus A380
RouteGlasgow
      toSydney
OnFebruary 2018
ByMicrofish
6th Feb 18Australia
      
Emirates Review: Really enjoyed Emirates
 
Overall: 8/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
This was my first time flying on Emirates A380 and it was an excellent experience. Spacious, comfortable and huge amounts of storage space. Attentive but unobtrusive service from friendly crew. I ordered a vegan meal so received the now somewhat expected ratatouille and fried potato cubes which was a little underwhelming. After that I has breakfast with a huge serving of lentils and more ratatouille so I decided to give that a miss and just take advantage of the pastries that were offered round instead. Managed to sleep for a decent amount of time on this flight so arrived feeling fresh and rested. A great flight and great service but my food option could perhaps have been a little better.
LonghaulEconomy
AircraftAirbus A380
OnJanuary 2018
ByKatie L
11th Jan 18United Kingdom
      
Emirates Review: Sydney to Paris via Dubai.
 
Overall: 8/10
Seat
Inflight Meals
Inflight Drinks
Entertainment
Service
Value for Money
Recommended
Great easy check in, and I managed to get my preferred seat, and the staff courteous and helpful. Lounge great in Sydney, good food, with access using my Qantas card. On boarding the cabin crew were amiable add the Seat pitch, padding and leg room are excellent. The recline, though, should have been better. You are served a menu, although you do not get to choose in Economy Class. Alcoholic beverages included. My request for an extra dessert was met with a smile. On way back from Vienna, I flew in the Boeing 777, where there was a narrow seat, but cleanliness, food quality and service qualities are similar to A380. The best part is the Emirates onboard entertainment services. The movie collection is massive and uptodate, the music collection is diverse, however some new onboard video games would be good. The display quality is decent. Navigability and discoverability of content is easy and smooth. In overall terms, Emirates provides one of the best flying experiences for Economy. The only thing that did not work at all is the onboard WiFi, which the staff claimed was not available only for the day.
LonghaulEconomy
AircraftBoeing 777
RouteSydney
      toParis - Charles De Gaulle
OnJuly 2017
ByIbrah
31st Jul 17Australia
      
 
1

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